Working amongst the Heathrow BAU Team, our RDM deals with normal retail churn that occurs with retail units.
As one concessionaire moves out and another moves in he makes sure that the unit is stripped back to the correct shell and core requirements for the incoming tenant and at the same time manages the relationship with the incoming tenant.
Checking that the design is compliant and timely he will then give the go ahead to commence the fit out. Again, he monitors the installation against the design to make sure that what is installed is as per the design.
This role can be about single units, or multiple units in a single project. For instance, a major project being managed is for fourteen units at Terminal 4, Heathrow.
Scope of work and services:
• Project Management
• Construction Management
• Retail Delivery Management
• Programme Management
"Heathrow Commercial have worked with Hackpen Hill over the last three years on the Terminal 2 Programme, Heathrow, T5 Luxury Heathrow, T1 Decommissioning Heathrow and a number of smaller projects within our business as usual work streams for both retail and property.
On Terminal 2, Heathrow, their team of over twenty people managed the process from engagement with the concessionaires to final handover and commissioning. Their team worked seamlessly with Heathrow to deliver
the product we wanted, safely, to schedule and to the quality standards we had set.
From retail units to business lounges, back of house office and stores
and hotels, they can project manage the successful delivery of all
these facilities." 
Martin Rayner
Head of Commercial Delivery and Approvals
Heathrow Airport